Hi Corsair!
My two months old HS1 got broken last week. In the delivery box was a note that stated that one should NOT return the headset to the sales office, but contact Corsair instead. I contacted Corsair and got the reply to create a RMA and return the headset. The contact with Corsair has been very rapid and correct so far.
However, I would strongly like to recommend Corsair to change the procedure as to that the costumer should return the headset to the sales office instead. Today I had to pay about 300 SEK (€30) for the freight to your office. That is a third of the total cost of the headset, just two months after purchase. I just hope that this won’t happen again during the remaining 22 months of warranty.
Please create some kind of other compensation if you don’t want to change the procedure.
Regards,
Mattias
