Razern strular, köpa Steelseries?

Hade typ samma problem med min Naga, kontaktade supporten. Bytte till en QPAD 5K innan jag fick svaret, men här har du det...

Thank you for contacting Razer Support. We do apologize on this issue and will try our best to resolve this. Regarding the issue you are facing with your Naga 2012, it is usually related to the corruption of the onboard firmware. Updating the firmware on the Naga 2012 will generally yield positive result. Please note, it is helpful if you have a second mouse connected during the firmware update as the mouse may be unresponsive during the updating procedure.

Please attempt the following steps to try and update the firmware on your Naga 2012.
1. Make sure Synapse 2.0 is running and the Naga 2012-specific driver is downloaded and updated in the Synapse 2.0 program. To know whether the driver has been downloaded in your computer or not, if your Naga 2012 is detected in Synapse 2.0, that means the driver is already downloaded there.
2. Unplug the Naga 2012 and hold down the Left click, Right click and Scroll buttons at the same time.
4. Now reconnect the mouse to the computer and after 5 seconds release the three buttons. Windows should detect a new USB device and the update should proceed.

*Should the firmware update fail, please exit the firmware updater and run the firmware updater again. If possible, you may want to try the firmware update on another system.

Do get back to us with your findings if the issue persists. We might need to explore other possibilities.

Best Regards,
Luke N.
Razer Support Team

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