En av de största nyheterna i den senaste versionen av operativsystemet Ios för Iphone, Ipad och Ipod Touch är att Googles kartprogram ersätts av Apples egenutvecklade app. Det dröjde dock inte länge innan användare rapporterade om mängder av buggar och andra felaktigheter, alltifrån trasiga 3D-bilder till mer allvarligare defekter som missvisande navigering och felplacerade städer (!).

maps.jpg

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

I ett öppet brev ber nu Apples vd Tim Cook användarna om ursäkt för missarna i kartprogrammet och meddelar att de nu arbetar "non-stop" med att rätta till bristerna och se till så att Maps lever upp till förväntningarna.

Dessutom rekommenderar han missnöjda kunder att tillsvidare använda alternativa lösningar, exempelvis appar som Bing, MapQuest och Waze eller webbaserade tjänster såsom Google och Nokia Maps. Han avslöjar dock inte när en ny version av Apples egna kartprogram kan finnas tillgänglig.

Bildkälla: 99mac.

Klicka här för att läsa hela meddelandet

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO

Visa mer