När man tröttnar på supporten...

Har lite störande ljud i mina hörlurar från Tritton och tänkte rådfråga supporten vad jag kan göra.
Sagt och gjort kontaktade jag dem och beskrev mina problem osv. De skulle kontakta mig senare..
Här följer kommunikationen..

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2012-01-13

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: XXXX
Subject: Buzzing sound
Department: Tritton Gaming Audio and Headsets
Type: Issue
Status: Open
Priority: Normal

You can check the status of or reply to this ticket online at: http://support.madcatz.com/Tickets/Ticket/View/1950

Kind regards,

Mad Catz Inc.

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2012-02-14

Thank you for contacting Mad Catz Technical Support. We apologize for the delay in response to your question. We are diligently working to assist all customers who are still in need of our help. If your question has not yet been answered, please reply to this email and we will get back to you as quickly as possible. Again, we apologize for the delay and thank you for your time and patience!

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Customer/Technical Support Rep

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2012-02-21

Thank you for contacting Mad Catz Technical Support. We apologize for the delay in response to your question. We are diligently working to assist all customers who are still in need of our help. If your question has not yet been answered, please reply to this email and we will get back to you as quickly as possible. Again, we apologize for the delay and thank you for your time and patience!

-
Jeremy Romio
Customer/Technical Support Rep

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2012-02-23

This message concerns your ticket #XXXX. We have not received any response back from you in 48 hours, and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this e-mail.

Ticket ID: XXXX
Subject: Buzzing sound
Department: Tritton Gaming Audio and Headsets
Type: Issue
Status: Open
Priority: Critical

Please note that the ticket will automatically be closed within 72 hours if no response is received from you. The ticket will not be closed in the case that you send another reply. You can check the status of or reply to this ticket online at: http://support.madcatz.com/Tickets/Ticket/View/1950

Kind regards,

Mad Catz Inc.

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No.. It´s not resolved, but I don´t need help anymore.
As I have not received help for over a month, it ended with that I jumped on my headphones.
They are now in the bin, where they belong.

And as for your support it sucks and I'll probably never buy anything from Tritton again.

Best regards
Daniel
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Japp, bara automatiska svar...

Och här kommer nästa, som kom 2 timmar efter jag skickat mitt svar..

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Daniel,

This email concerns your recent ticket: Buzzing sound (XXXX)

As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.
You are invited to complete a short satisfaction survey consisting of just a few multiple-choice questions.
It should take you no more than a minute to complete (we promise!).
To take the survey, please click on the following link: http://support.madcatz.com/..........

Your feedback is very important to us and we really appreciate your time.

Thank you in advance,

Mad Catz Inc.
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Support Center: http://support.madcatz.com

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Med tanke på vilka tidsramar dem har på snarast, så tvivlar jag på att kundundersökningen bara tar någon minut.. HUR MYCKET DEM ÄN LOVAR!!!
I alla fall när jag kommer igång och ska skriva om deras otroligt effektiva support...
Fast sen såg jag nu att man kanske bara kan välja ett svar på flervalsfrågor...

Jag hade rätt.. Det tog längre tid än någon minut.

En välformulerad text om hur "bra" deras support är, är vidarebefodrad.