Thank you for your reply.
We would like to confirm, Trustly is a bank-independent payment service that supports the execution of payment transactions from bank accounts at a number of banks in a selection of countries. Consumers can use our service to
(a) execute payments from your online bank in a fast, secure and easy way to an online supplier/merchant who offers you a product or service
(b) authenticate to a supplier/merchant and/or register an account with the supplier/merchant; and/or
(c) to receive payment from the supplier/merchant.
In short, we are an additional interface between a merchant and the user's online bank, specifically designed to allow you to make fast and secure bank transfers in a user-friendly interface without additional software or registration requirements. When using the service, the user personally carries out all the necessary steps to complete a transaction, such as logging in to the online bank, selecting the account from which payment is to be made and signing a payment transaction. A user therefore has full control over the completion of a transaction and we do not offer or handle any transactions manually.
To create a quick and easy payment experience, Trustly has developed a so-called "remember-me-function" that allows us to remember you and how you want to use our Service. If you choose to activate this feature, we will remember you on the device you used in order to give you a faster payment experience the next time you choose to pay with Trustly. In addition, when you activate this feature, you will give us your consent to communicate to your bank that you, for a period of 90 days, allow us to collect your account balances. We will only use this access once you have initiated a payment with Trustly to check which bank accounts have a sufficient balance to make your requested payment. We also allow you to see your balances if you choose to activate that view.
By accepting this Privacy Policy, you expressly authorize Trustly to use and share with other affiliates of Trustly, as well as certain trusted business partners and service providers, the information provided by you to Trustly and collected by Trustly about you. You acknowledge and agree to the importance of sharing such information for the provision of the Trustly Services to you. This consent is given for the duration of your relationship with Trustly.
Trustly is committed to ensuring that the information we obtain from you is obtained with your consent and that it is only used for its intended purpose as set forth in this Privacy Policy and the Terms of Use.
(a) Opt-Out. Trustly will not use or share your personal information in ways or for purposes that are incompatible or inconsistent with those described in this Privacy Policy and the Terms of Use without first informing you and providing you a choice. You may opt-out of certain sharing of personal information, including information you may have previously authorized or consented to be shared as described in this Privacy Policy by contacting us at amer-privacy@trustly.com or via our consumer portal. Separately, to the extent that applicable law requires express consent or “opt-in” for the collection and use of personal information, Trustly will maintain processes and procedures to ensure such information is collected with your express consent. Trustly may communicate with you regarding your use of the Trustly Services, but you will always have the right to opt out of receiving these communications as set forth in Section 8 below.
(b) Decline to Share. You may, of course, decline to share certain personal information with us. However, please be aware that if you decline to share your personal information with us, it may be impossible for us to provide some of the features and functionality of the Trustly Services to you. For example, if you decline to share your Online Banking Access Credentials with us, we may not be able to facilitate a bank account verification or a bank payment from you to a Merchant via the Trustly Services.
(c) Accessing; Amending Your Information. If you wish to access or amend any personal information we have about you, or to request that we delete any information about you that we have, you may contact us a amer-privacy@trustly.com or via our consumer portal. Please note that while any changes you make will be reflected in Trustly’s active user databases within a reasonable period of time, we may be obligated to retain some or all information we have collected from or about you to satisfy our legal obligations, comply with applicable laws, regulations and regulatory requirements, prevent fraud and abuse,complete a transaction with you, perform analytics or standard archiving, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You can read more about our terms and conditions and privacy policy here:
https://www.trustly.net/sv-SE/om-oss/villkor
https://www.trustly.net/sv-SE/om-oss/privacy-policy
If you need help with your transaction we advise you kindly to contact the merchant so they can assist you further or alternatively another payment method.
I hope this information was helpful and wish you a lovely day.
