- Jul 2008
Digital River & Microsoft: mycket illa behandlat ärende
Behöver tips angående hur jag ska fortskrida med mitt klagomål kring köp av Office Ultimate 2007 via www.microsoft.com/student/discounts/detultimataklippet/defaul...
I korthet handlar det om att jag ännu inte har fått någon produkt trots betalningsbevis från min bank från den 6 mars. De har problem att hitta min betalning och "ska undersöka saken", är beskedet jag har fått typ tio gånger.
Nedanstående klagomål till http://blogs.technet.com/kundombudsman/ summerar situationen. Brevet är skrivet på engelska därför att Microsofts betalningsansvarig som tidigare kontaktats, Digital River, finns i utlandet. Riktiga namn har ersatts med XXXX.
Att.: XXXX April 7, 2009
Swedish Microsoft Customer Service
I have just now received another disappointing e-mail from Digital River (appendix I). As I think this situation clearly has escalated beyond what is acceptable I am now writing a letter of complaint. In it I am also requesting proper action and suggesting relevant compensation.
Why is their recent communication most disappointing? Because since March 22nd (appendix II) they keep sending me similar messages, that is "[w]e apologize for any inconvenience, we are currently investigating regarding this issue". Today, eleven business days have passed and those words are again what they can deliver! Well, it is not good enough, especially considering that the order for the product in question - Office Ultimate 2007 - was made and paid on March 6. Do you think it is within the borders of acceptable? Obviously I do not.
As stated to you before, as a full time student I am in great need of the mentioned product and very much would appreciate if you go in and interrupt Digital River’s slow investigation. Furthermore, I request that you argue for me getting compensation for this problem of theirs. THAT would be appropriate Customer Service, in contrast to how Digital River is delaying matters and sending me e-mails with about the same meaning.
What is a reasonable way of compensating me? I would appreciate receiving the product tomorrow or the next day, together with a full refund of the amount paid (appendix III). I think that is fair based on the fact that I am still without a product, with lots of frustration, and the time I have put into writing them e-mails (appendices IV, V) and this letter.
Please contact me with any questions or if you need additional information.
I. E-mail communication from Digital River, April 7.
II. E-mail communication from Digital River, March 22.
III. Receipt of payment in English, March 6.
IV. E-mail to Digital River, March 31.
V. E-mail to Digital River, April 1.