Warranty tolerance

Hi!
Yes, we would change WHEN this really happened. I cn not imagine how this can happen because the PSU case is a very stable one from nearly every good premium brand.
Even I am not working as RMA worker, I personally check EVERY COUGAR PSU which is coming in for RMA. I take it, have a look on it, read the description of the failure and put it by myself on our test stations to check all details. It is very important to learn from the RMA where your problems are.

But this problem you mentioned, I never heard before.

And of course, the PSU should be fixed proparly, this is also important!

Maybe the PSU is designed with a nut that is soldered/welded on the inside of the sheat metal of the chassi, if so that nut is intended for the screw and if it has fallen off you can´t use that hole?

It´s just a theory but maybe that´s what happened to you, becuase I can´t imagine what else it could be, unless you physically breaks it yourself by force and a much to large screwdriver!

It´s simple really (I think), if you did it yourself you can´t demand anything, but if it´s a faulty product from factory, then RMA it.

Just like Kamouflage says, we have laws that must be followed reguarding things like this!