Lite info som kanske kan vara till nytta för någon som googlar amazon & tullavgift , i detta fallet var varan från UK.
Svar från amazon chatten..
Frågade varför ordern hamnat hos tullen med en avgift på 75kr, vilket i stort sett motsvarar värdet på varan. Detta ver ej en FBA order (fulfilled by amazon)
Oh I see, this is marketplace order .
Let me just inform you of the types of items on our website:
1. Sold and Fulfilled by Amazon
2. Sold by Marketplace seller and Fulfilled by Amazon
3. Sold and Fulfilled by Marketplace Seller
For the item in question, it complies with number 3.
That means : the item is provided and shipped by the seller, from their own store/warehouse, at their own expense
The seller is from UK so this got at customs.
However, seller is obliged to cover these costs for you, as you order from Sweden which is EU member and you should not bare customs costs when making any order on amazon.se
So, there are 2 options here :
1. You can pick this up, pay for customs, save receipt and send it to seller.
They have to refund it.
If they do not, you are protected by amazon's A-Z claim
Read all about it here please :
https://www.amazon.se/-/en/gp/help/customer/display.html?ref_...
2. You can not pick this up, not pay for anything and it would be returned to seller after some time, for full refund
I can write to seller on your behalf now if you have any additional requests or questions
Number 1 = That seems like a whole lot of work and an impossible mission almost. But if you could write to them for me that would have been great! How do I know what happens next?
Customer Service
You can find the messages from seller under the tab "Buyer/Seller Messages". Sent messages can be found under "Sent messages". To search for messages, you can also filter your inbox by incoming or outgoing messages for a certain period.
Jag
It says if I do not pay until 31jan it will be ruterned.
Customer Service
I will write to seller, just let me know what you decided
Not to pick it up or?
Jag
Not pick up, I will await the answer
Customer Service
Okay got it, let me write to them now and inform them of this
Okay done, message sent
Now they usually reply fast, but we allow them 2 business days most
If any issue in further communication with seller occurs, you can come back to us so we assist you
Like I said, this is now supposed to return and after return processing, they will refund for amount of order total
Så nu väntar jag på svar från att säljaren ska svara & då får jag svaret i min inkorg på Amazon.
Hon sa också att ibland kan det fastna i tullen men ibland inte, detta var 1a gången för mig & då har jag beställt liknande innan, åtminstone 1 gång från uk.
Edit, fick mejl redan nu ikväll, samma dag, att varan krediteras mitt mastercard. Smidig kundservise från amazon & man fick även chatthistoriken mejlad till sig. Snyggt.
