Vivek: Thanks for contacting EA Help! My name is Vivek how may I help you?
you: Hello
you: I would like to cancel my order and get my money back.
you: Order Number: *****
Vivek: Hi I'm Vivek.
Vivek: I’ll do my best to address your concern.
you: Thank you.
Vivek: ***, if you don'tt mind, may I know why you want refund?
you: This order: Order Number: *****
you: Battlefield ***** Premium
Vivek: *, Had it been possible, I would’ve definitely done it for you. I'm sorry but we won't be able to issue refund for you.
you: Why cant you refund me?
Vivek: I'm sorry but we have no refund policy.
you: What?
you: I read your FAQ and it said you can get refund within 14 days.
Vivek: I'm sorry but we won't be able to issue refund for this order as your Country listed with us is Sweden and the currency for the product is for different country. So we won't be able to process refund.;
you: So.. Your stealing from me basically?
Vivek: I can understand your anxiousness with this. Had I been in your place, I would have felt the same.
you: I dont understand
you: This means your stealing my money?
Vivek: You can post your issue on the forums.
you: Are you joking?
Vivek: Is there anything further I may assist you with?
you: You Money has been taken from my account but I haven't got the game, and then you won't refund me?
you: This means your stealing from me
Vivek: Thank you for participating in EA online Chat program. Have a great day!
you: Are you stupid?