Logitech tar ej emot min retur?
Jag beställde ett Logitech PRO X WIRELESS från https://www.logitechg.com/sv-se
Det levereras till mig 2020-10-21. Jag får direkt klagomål på att mikrofonen i riktigt dålig från folk i Discord.
Jag bestämmer mig för att skicka tillbaka det. 2020-10-24 tar jag tag i det, länken https://returns.narvar.com/logitechg/returns som de hänvisar till på deras supportsida fungerar ej.
Jag skickar därför ett mail till Logitechs support och frågar hur jag kan returnera mitt headset.
Jag 1:
Hi,
I would like to return my order "******". I am trying to do it using this link:
https://returns.narvar.com/logitechg/returns
But I ge the following error "We don’t seem to recognize that order number or email address. Please double check and try again.".
Kind regards
*****
Logitech 1:
Thank you for contacting Logitech G, I am Abrar and I will be assisting you today.
My apologies about the delayed response. I understand that you are facing issues with your product. Rest assured, I will help you with this.
Also, I request you to please provide the below information so that we can assist you further:-
Warranty information:
● Serial Number (S/N ends with '8' You will find this on the product itself on a label/embossed or on the tag of the cable):
● Part Number (P/N starts with '8' You will find this on the product itself on a label/embossed or on the tag of the cable):
● A clear and unedited picture of the Proof of Purchase/invoice showing the name of retailer, place of purchase, product details with price and date of purchase.
● An unedited and clear video showing all together the complete defective product first, then demonstrate the issue you are reporting with the product. Next focus on the Serial Number (S/N ends with '8' You will find this on the product itself on a label/embossed or on the tag of the cable) on the product itself and end the video showing the ticket number and today's date hand written on a piece of paper.
Note: The videos uploaded should be <25MB in size. If you are unable to attach the videos on this email due to any issues, please upload the videos privately on a safe online website and share the URL link with us to review it. Please do not remove our access to this video link until the warranty process is completed.
● Please confirm if this product was sent as a replacement to another product in the past - If yes, then kindly provide the S/N of the previous product as well.
● Please confirm if the product was purchased from Logitech website (if yes, provide the Order #) or a 3rd party website/retailer/store.
Shipping information:
CPF number (if applicable)
First name:
Last name:
House/Apartment number:
Street address:
Neighborhood:
City:
Province/State:
Country:
Postal/Zip/PIN code:
Phone number with country code prefix:
For other FAQs please visit support.logitech.com and you can refer these guides for customising your product with GHub/Logitech Gaming Software:-
● https://www.logitech.com/assets/65550/ghub.pdf
● https://www.logitech.com/assets/51813/3/lgs-guide.pdf
Please do feel free to reach out to me if you have any other query. Also, a survey will be sent to you to gather your valuable feedback once this ticket is solved.
Thank you for choosing Logitech G, have a great day!
Please feel free to respond to this email.
Thank you,
Logitech Support
Jag 2:
Hi Abrar,
Thank you for your response. This is not a warranty issue. I want to return my headset that I bought from https://www.logitechg.com/sv-se
My order number is *******.
S/N: *******
Address:
*******
*******
*******
*******
How do I proceed to send it back to you?
Kind regards
*****
(Mitt ärende stängs, jag skickar ett nytt mail)
Jag 3:
Hi,
Was this ticket closed? I got an email for a Survey.
I replied to your mail with the following information. But I didn't receive a response.
"Thank you for your response. This is not a warranty issue. I want to return my headset that I bought from https://www.logitechg.com/sv-se
My order number is *******.
S/N: *******
Address:
*******
*******
*******
*******
How do I proceed to send it back to you?"
Kind regards
*****
Logitech 2:
Thank you for providing the information and I apologize for the delayed response. I'm sorry that the troubleshooting steps did not solve your issue and the retailer could not honor the warranty. Based on the information you have provided, we have determined that your product is defective and warranty support is needed. I have started this process and we are reviewing it internally for final approvals, there is no ETA on this so please I request for your patience and we will get back to you soon with an update.
For other FAQs please visit support.logitech.com and you can refer these guides for customizing your product with GHub/Logitech Gaming Software:-
● https://www.logitech.com/assets/65550/ghub.pdf
● https://www.logitech.com/assets/51813/3/lgs-guide.pdf
Please do feel free to reach out to me if you have any other query. Also, a survey will be sent to you to gather your valuable feedback once this ticket is solved.
Thank you for choosing Logitech G, have a great day!
Please feel free to respond to this email.
Thank you,
Logitech Support
Jag 4:
Hi Abrar,
This is NOT a warranty request.
I want to RETURN my item.
I didn't buy it from a retailer, I bought it from your website https://www.logitechg.com/sv-se.
I contacted digitalriver they do not want to help my make my return.
"Unfortunately, we do not handle the customer service for Logitech. Please contact them directly with your request through one of the following channel:
Europe (English): http://www.logitech.com/en-gb/contact"
I do not want my device fixed, it's not broken.
Kind regards
*****
Logitech 3:
Thank you for providing the information and I apologize for the delayed response. I'm sorry that the troubleshooting steps did not solve your issue and the retailer could not honor the warranty. Based on the information you have provided, we have determined that your product is defective and warranty support is needed. I have started this process and we are reviewing it internally for final approvals, there is no ETA on this so please I request for your patience and we will get back to you soon with an update.
For other FAQs please visit support.logitech.com and you can refer these guides for customizing your product with GHub/Logitech Gaming Software:-
● https://www.logitech.com/assets/65550/ghub.pdf
● https://www.logitech.com/assets/51813/3/lgs-guide.pdf
Please do feel free to reach out to me if you have any other query. Also, a survey will be sent to you to gather your valuable feedback once this ticket is solved.
Thank you for choosing Logitech G, have a great day!
Please feel free to respond to this email.
Thank you,
Logitech Support
Logitech 4 (Efter att jag kontaktade en Logitech representant på reddit):
Thank you for writing back and my apologies about the delayed response and I'm sorry to hear that you want to return your product. Rest assured, I will help you with this.
Please follow the return procedure here: https://support.logi.com/hc/articles/360023351333/
If you're still unable to make the return after trying the steps in the above link, please provide the below information so that we can assist you further:-
Warranty information:-
● Reason for return:
● Serial Number (S/N ends with '8' You will find this on the product itself on a label/embossed or on the tag of the cable):
● Part Number (P/N starts with '8' You will find this on the product itself on a label/embossed or on the tag of the cable):
● A clear and unedited picture of the Proof of Purchase/invoice showing the name of retailer, place of purchase, product details with price and date of purchase.
● An unedited and clear video showing all together the complete defective product first, then demonstrate the issue you are reporting with the product. Next focus on the Serial Number (S/N ends with '8' You will find this on the product itself on a label/embossed or on the tag of the cable) on the product itself and end the video showing the ticket number and today's date hand written on a piece of paper.
Note: The videos uploaded should be <25MB in size. If you are unable to attach the videos on this email due to any issues, please upload the videos privately on a safe online website and share the URL link with us to review it. Please do not remove our access to this video link until the warranty process is completed.
● Please confirm if the product was purchased from Logitech website (if yes, provide the Order #) or a 3rd party website/retailer/store.
Shipping information:-
CPF number (if applicable)
First name:
Last name:
House/Apartment number:
Street address:
Neighborhood:
City:
Province/State:
Country:
Postal/Zip/PIN code:
Phone number with country code prefix:
For other FAQs please visit support.logitech.com and you can refer these guides for customizing your product with GHub/Logitech Gaming Software:-
● https://www.logitech.com/assets/65550/ghub.pdf
● https://www.logitech.com/assets/51813/3/lgs-guide.pdf
Please do feel free to reach out to me if you have any other query. For reference, your ticket number is 4489535. This will allow us to quickly find the contact history when you need additional help. Also, a survey will be sent to you to gather your valuable feedback once this ticket is solved.
Thank you for choosing Logitech G, have a great day!
Please feel free to respond to this email.
Thank you,
Logitech Support
Jag 4:
Hi Abar,
Thank you for your response.
I get this error message when I try your link:
"We don’t seem to recognize that order number or email address. Please double check and try again."
● Reason for return:
Bad microphone, don't want the headset anymore.
● Serial Number (S/N ends with '8' You will find this on the product itself on a label/embossed or on the tag of the cable):
**********
● Part Number (P/N starts with '8' You will find this on the product itself on a label/embossed or on the tag of the cable):
**********
● A clear and unedited picture of the Proof of Purchase/invoice showing the name of retailer, place of purchase, product details with price and date of purchase.
I attached it to the mail.
● An unedited and clear video showing all together the complete defective product first, then demonstrate the issue you are reporting with the product. Next focus on the Serial Number (S/N ends with '8' You will find this on the product itself on a label/embossed or on the tag of the cable) on the product itself and end the video showing the ticket number and today's date hand written on a piece of paper.
The product is not defective therefore I can't demonstrate the issue. I have reboxed the headset and see no point in showing a video since it's not defective...
Note: The videos uploaded should be <25MB in size. If you are unable to attach the videos on this email due to any issues, please upload the videos privately on a safe online website and share the URL link with us to review it. Please do not remove our access to this video link until the warranty process is completed.
● Please confirm if the product was purchased from Logitech website (if yes, provide the Order #) or a 3rd party website/retailer/store.
It was ordered from Logitech's website #***********
Kind regards
********
Logitech 5:
Logitech logo
Abrar Afaque S (Logi)
Nov 10, 2020, 7:28 AM PST
Thank you for providing the information and I apologize for the delayed response. Based on the information you have provided, we are reviewing your ticket internally to assist you further, there is no ETA on this so please I request for your patience and we will get back to you soon with an update.
For other FAQs please visit support.logitech.com and you can refer these guides for customizing your product with GHub/Logitech Gaming Software:-
● https://www.logitech.com/assets/65550/ghub.pdf
● https://www.logitech.com/assets/51813/3/lgs-guide.pdf
Please do feel free to reach out to me if you have any other query. Also, a survey will be sent to you to gather your valuable feedback once this ticket is solved.
Thank you for choosing Logitech G, have a great day!
Please feel free to respond to this email.
Thank you,
Logitech Support
Logitech 6:
Dear *******,
For future reference, your ticket number for this issue is ******. If you'd like to review the full ticket history, please log in or create an account on our help site, then click on My Requests under your profile.
If you missed our previous reply, please check your Junk/Spam folders.
If we do not hear back from you within 7 business days, your ticket will be closed automatically.
Thank you,
Logitech Support
Vad ska jag ta mig till? Har aldrig varit med om en så omständig returprocess tidigare.
Kommer aldrig handla från Logitech igen...
CPU AMD 3900X GPU Zotac RTX 3080 12GB
Moderkort Asus x570-E Gaming Nätagg Corsair RM850x
Minne Corsair Vengeance RGB Pro 32 GB Kylning Corsair Hydro H115i PRO
Chassi Corsair Obsidian 500D SE Skärm Samsung Odyssey G9 NEO
SSD Samsung 970 1TB HDD Western Digital Blue 2TB Laptop Dell XPS 13 9300 i7