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AX860 dead?

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AX860 dead?

I bought a ax860 about 6 months ago, i RMA'd it due to coilwhine and got a new one this week. I installed it in my system that only has cpu/mobo/ram/ssd in it.
After about 1 hour of web browsing and music i heard a loud bang, saw a bright light? at the psu and my pc shut down. there were no smoke or smell coming from it. What should i do? do i need to RMA and spend another 450kr on shipping?

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The reseller can handle the RMA if you bought it in Sweden.

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Sorry to hear that Spartlinz. When you did the RMA, was it from your reseller? or from us? If it was from us, let me know the ticket # and I'll see what I can do for you.

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Skrivet av Greybeard:

Sorry to hear that Spartlinz. When you did the RMA, was it from your reseller? or from us? If it was from us, let me know the ticket # and I'll see what I can do for you.

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Yeah, it was from Corsair. Ticket #6090391.

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I think its great that Greybeard notice this thread.. Thumbs Up Corsair!
Hope your problems will be solved Spartlinz..

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Skrivet av Spartlinz:

Yeah, it was from Corsair. Ticket #6090391.

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Thanks Spartlinz. I've notified our customer service about this ticket and I was able to arrange another replacement for you. A pre-paid label will be provided as well so you do not pay anything to send that faulty unit back us.

Skrivet av SweSparky:

I think its great that Greybeard notice this thread.. Thumbs Up Corsair!
Hope your problems will be solved Spartlinz..

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Thank you

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Skrivet av Greybeard:

Thanks Spartlinz. I've notified our customer service about this ticket and I was able to arrange another replacement for you. A pre-paid label will be provided as well so you do not pay anything to send that faulty unit back us.

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Thank you! Corsairs' customer support is really the best i've experienced yet

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No problem at all

Just checked your ticket and it looks like the replacement has already been shipped, tracking info should be available in your ticket.

btw, have you received a pre-paid label yet for the faulty PSU? Thanks

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Skrivet av Greybeard:

No problem at all

Just checked your ticket and it looks like the replacement has already been shipped, tracking info should be available in your ticket.

btw, have you received a pre-paid label yet for the faulty PSU? Thanks

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Sorry for the slow response.
I haven't received the label yet. They've been trying to deliver the psu though.. at 11 am when no one is home I've called them and they say they can't change the time of delivery so they're gonna have to hide it somewhere i guess.

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Skrivet av Spartlinz:

Sorry for the slow response.
I haven't received the label yet. They've been trying to deliver the psu though.. at 11 am when no one is home I've called them and they say they can't change the time of delivery so they're gonna have to hide it somewhere i guess.

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Thanks for the update. Let me pass this info along to our customer service and see if they can do anything from their side to sort this out. if anything, they will contact you via your RMA for status update.

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Alright, just got an update from our customer service. Looks like the pre paid label is set as a call tag, meaning that UPS will need to pick up the PSU from your location. You will need to call them and set up a pick up time for the faulty PSU.

As for the replacement, looks like that shipped out last 09/25 and looks like from the UPS's website, it says delivered today.

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Skrivet av Greybeard:

Alright, just got an update from our customer service. Looks like the pre paid label is set as a call tag, meaning that UPS will need to pick up the PSU from your location. You will need to call them and set up a pick up time for the faulty PSU.

As for the replacement, looks like that shipped out last 09/25 and looks like from the UPS's website, it says delivered today.

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Yeah, the psu arrived yesterday. Since it arrived when no one was home we didn't know that they would pick up the old one. I think my parents called and fixed a pick up today though (I live at the school so kinda hard for me to fix it ). The new psu works perfectly so far, no noise from it unless you go reaaaal close

Thanks again for your help.

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Nice! very glad to hear that you've got it all sorted out

If you come across any issues again, just let me know.

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