Try this version of the Engine 3 software: https://downloads.steelseriescdn.com/drivers/engine/SteelSeri...
Regards,
Aaron N
SteelSeries Support
Go to Device manager (Windows key + X -> Device Manager)
In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub."
In the USB Root Hub Properties dialog, click on the "Power Management" tab.
"Allow the computer to turn off this device to save power" is checked by default. Uncheck this box, and click "OK."
Let me know if the issue persists!
Regards,
Aaron N
SteelSeries Support
This is likely an issue with settings either in your BIOS and/or power management settings. Please take the following steps and test after each step (1, 2, 3, 4) before moving on:
Refer to the picture in the link below and make sure that you are not plugged in to any of these places. The USB 3.0 port is OK to use but try using both a 3.0 port and 2.0 port. Since 3.0 provides more power, it may be the better alternative.
Also, we recommend that you are plugged into the back USB ports on you computer versus the front ports or a USB hub.
Make sure that your USB devices are set to be powered up at all times and that any power saving features are turned off.
Please refer to this thread for further information (steps 1 & 2 apply for all Windows OS, step 3 is ONLY for windows 7 users):
http://windows7themes.net/mouse-not-working-after-hibernation...
Note: You will need to access your BIOS (Basic Input/Output System) for this step. If you are unfamiliar with working in the BIOS, please take caution before taking this step and perhaps enlist the assistance of an IT-professional.
Check your BIOS settings for the following (some may not apply). Some may be under ACPI advanced settings.
a) S3 stand by type is allowed if you have standby enabled
b) USB speed is at Full Speed (12 MBPS)
c) USB devices are allowed to wake the computer from standby
d) Legacy USB support is enabled
e) Toggle 'Wake on Lan' (if it's on, turn off - if it's off, turn on)
Visit the website of your motherboard or computer manufacturer (if you have a brand-name system) and search for the latest: a) Motherboard Chipset drivers b) BIOS version - make sure you have the latest stable release from the manufacturer
Please advise if these steps help to resolve the issue.
Regards,
Aaron N
SteelSeries Support